How do I know this will fit me?

Next to the size of each item will be the corespsonding dress size. If you are still not sure, feel free to email cservice@xtacfashions.com and we will be happy to assist you.

Credit Card Fraud Protection:

All Credit Card billing information will be verified using an "AVS" system which allows the verification of your name & address. We will cancel any order that has billing information that does not match. Credit Card fraud is a felony and we will aggressively prosecute anyone who commits or attempts to commit credit card fraud. To protect our customers we must ask you to provide a valid phone number in the case that we must contact you to verify this order. False phone numbers will cancel your order. We DO NOT sell, share, publish, rent or distribute your personal information to any outside parties. All information provided is solely used for the processing & shipping of your order.

Q: How do I receive a XtaC Fashions Catalog?

A: We apologize, but we do not have a printed catalog to send out because we are constantly adding new inventory. You are more than welcomed to sign up for our newsletter that is sent our regularly with the latest info on our inventory (this is sent out twice a month) and/our you can visit us anytime online and check out the "NEW ARRIVALS" catagory. This is where we put our newest inventory information.

Q: Can you plain wrap my package?

A: We use plain brown boxes for mailing. We use UPS & Fed Ex for most of our deliveries.

Q: What name will appear on my credit card statement?

A: Xtac Fashions.

Q: Is it safe to order online?

A: Absolutely , yes. We implement several security measures to maintain the safety of your personal information. We use Secure Socket Layer (SSL) encryption for the exchange of personal and payment information. When placing an order, you will notice that our url will change from HTTP to HTTPS, and you may also see a solid key or lock in the lower left-hand corner of your window to indicate security encryption has taken place. Security measures are strictly maintained by our payment/authorization gateway provider. This means you can safely enter your entire credit card number when prompted by our online purchasing system, and it cannot be read in transit. Customer personal information is stored behind secured networks and can only be accessed by a very limited number of employees who have special access to secured information.

Q: I have wide feet. Do you have any shoes for me?

A: Right now we only carry medium width shoes. If your foot is borderline wide width you might be able to get away with a open toed shoe made with a material that stretches. Stay away from pointed toed shoes. Use your judgement from past shoe buying to make a decision.

Q: How do I know what size shoe I wear?

A: The Size Conversion Chart can help you when you are converting sizes. Most our shoes run pretty true to size. When the heel height is over 5 inches we recommend one size larger than normal. Our shoes are medium width. If the shoes are too big you can put tissue or a cotton ball in the toe or tighten the strap. If they are too small they will hurt and you will be very unsatisfied. No two shoe manufactures make shoes that fit exactly the same. Also, two people who wear a size 7 can have totally different kind of feet. Width and shape can vary. Even your two feet can be different from one another. Our chart reflects the average measurements and size conversions of most of the manufactures we work with. Our chart is not exact for every item we sell, but it will give you a good estimate. At this time we do not have wide width shoes. If you are unsure of what size you should order please e-mail us and we will try and help you figure out what size to order.

Q: What is P.U.?

A: P.U. Stands for Polyurethane. Polyurethane is a man made material. Uses include: resistant coatings and electrical insulation. We use the material to make shoes.

Q: What if I don't like the shoes when I get them or they don't fit, can I return them?

A: Absolutely! We want you to be totally satisfied with your shoes. You may request a refund for up to 15 days after you receive your order. To return an item, you must first contact us by email. We will reply with information as to where to return the item and your RMA#. We will NOT accept returned merchandise that has not been previously approved...all unapproved returns will be returned to sender at their cost. We must receive your return within 10 Business Days after we respond with your RMA#. That gives you 2 weeks to get it to us Sorry, shipping costs are not refundable and there is a 15% restocking fee. We recommend that you send your return insured. We are not responsible for lost or stolen merchandise. If YOU damage any item we cannot accept it for a return. Shoes/Boots and shoebox must be in 100% resalable condition. They must be unworn and unscuffed. When trying them on for the first time do this on carpet so not to scuff up the bottom of the shoes. Please read our tips on getting the right size if you are unsure. When returning an item, the United States Postal Service will provide a free box if you ship it Priority Mail. 6% of the total will be charged for cancelled orders.

*Please, be sure of your size before ordering to keep from ruining merchandise and having to pay duplicate shipping charges.

Q: How long does it take for my order to arrive?

A: How to calculate your order's arrival date

Order Processing Time + Shipping Time = Total Delivery Time
The shipping method you choose determines your order's arrival date.

Order processing time includes credit verification and time to pick and pack your order. If the merchandise is in stock, your order should leave our warehouse in 1-3 days. If the merchandise is on backorder it may take additional time. Most of the year products are shipped out of the warehouse within 1 Business Day, however busier times of the year the time can be longer. These times are only an estimate.

Q: How do I walk in high heels?

A: To look graceful when walking high heels, take small steps. Do not take a long stride as you walk. It is also important to come down on the ball of your foot when you step. Do not walk on your heels, walk on you toes. Even though our heels are reinforced, putting your body weight directly on the heels may cause problems. If it is your first pair of high heels we suggest you start with a low heel and work your way up. Practice at home. Remember, spiked heels can dent some linoleum floors. Beware of walking on high carpet, the carpet is uneven and makes it hard to balance.

Q: Is it harder to go from a 2 inch heel to walking in a 6 inch heel?

A: YES! There is a big difference in the way you carry yourself. Practice at home. Once you master the art, you will never forget how.

Q: What if the strap is too long or short?

A: If the strap is too short, we are sorry. We try to create a universal length that will work for everyone. We do not have different size straps available. There is a possibility that your local shoe repair could insert a piece of elastic. If the strap is too long, that is easy. Simply place the strap on a piece of wood (finished side down). With a small nail, use a hammer to punch as many new openings as you need. Then cut the excess length off and seal the edge with super glue (it will dry clear).

Q: There is a small spot of glue on my shoe, how do I get it off?

A: Ordinary lighter fluid applied to a soft clean white rag will remove the glue. Just use a small amount at a time.

Q: My heel taps wear out so fast!

A: Most shoe manufacturers now use a plastic heel tap. The plastic does not last as long as rubber taps. You can take it to your local shoe repair and they can put rubber ones on for a small fee.

Q: I live outside the U.S., How long will it take to get my order?

A: We are not accepting International Orders. NO EXCEPTIONS.

To better serve our customers please use this company who has abilities to ship international.

Q: Can you deliver to my APO/FPO or P.O. Box address?

A: YES, if you are attempting to have platform shoes (or anything for that matter) delivered to an APO/FPO or P.O. Box address, please be aware that our carrier, UPS, does not ship to these addresses. Our warehouse is not set up to ship to these addresses. We will ship these packages via United States Postal Service. Just make sure you choose the P.O. Box , APO / FPO shipping option at check out. Please be aware that faster shipping options are not available for these addresses. These addresses will take an additional week BEFORE they are sent out. We have to have them sent from our warehouse to our office (in 2 different sates) then we have someone from our office take it to the USPS and mail it. Causing the extra fee and time.

Q: Do you send order C.O.D.?

A: NO, we do not send any orders that have not been paid for. We only accept Visa, MasterCard, American Express and Money Orders.

Q: Is there a difference between Patent, PVC, and Leather materials?

A: Patent material has a very shiny finish. PVC is man made material that looks like leather, but, is less expensive. It feels different than leather and looks more like patent leather. Leather is the highest quality (and expensive) material and it has a texture pattern. It is very comfortable and stretches to your size after wearing it awhile.

Q: Will PVC Stretch?

A: It will stretch but not as much or as quickly as leather.

Q: How can I make a purchase if I don't have a credit card?

A: You can pay by Money Order. There is a 7 business day holding time while the Money Order clears the bank.

Q: How do you convert a man's shoe size to a ladies shoe size?

A: Shoes fit differently. Our best rule of thumb is two size increases. A man's size 11D converts to a woman's size 13 M. You might have to adjust from there based on the width of your foot. All our shoes are women's medium width only. Check out our size chart for assistance.

Q: Are the shoes going to match my outfit?

A: Describing a color is very difficult. We try to make our images as color accurate as possible. There is no right or wrongs in fashion, if it makes you feel good, then it is right. If you are really worried about the color matching go with a black, silver, clear, or white.